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Refund Policy

Order Cancellation
If you wish to cancel your order for whatever reason, you can do so by sending us an email within 24 hours of purchase at support@neulm.com.

We stand behind our product with a risk-free 60-day guarantee that starts from the moment you receive your purchase. If, for any reason, you don't have a positive experience, simply reach out to us at contact@neulm.com, and our dedicated team will be more than happy to assist you and ensure your satisfaction.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@neulm.com. 

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